University of Paris
Creation of an intranet, a Knowledge Management System (KMS) and a CRM.
UX / UI Design
Web Development
Angular 2+
Django REST
Material
University portal
The University of Paris & Saint-Denis has a combined personnel and student force of 47k+ users. As part of its digital transformation, the university needed a new way to connect students and personnel with its services.
Home page
A home page was required, to help students and staff navigate through the different services available on the university portal.
Profile settings
Through a unified settings page, students and staff could access their personal information, modify settings, and communicate changes to the university.
Knowledge management system
The University lacked a suitable platform to house its institutional knowledge base of 1K+ documents covering 55 different topics, ranging from student life on campus to different administrative processes.
Search suggestions
We envisioned an integrated search engine that allows students and staff to search through the knowledge base.
Page hierarchy
Users can easily navigate between the 55 topics covered by the knowledge base using a complete page hierarchy.
Helpdesk
An internal CRM was required to effectively reroute and handle user requests towards the different university services (500+ requests/day).
Messages
An internal messaging system was created to allow users to contact university
services and chat with the appropriate staff member. Each ticket could be assigned to a particular service, and given a priority.
User profile
An extensive user profile was made available to staff members, allowing them to quickly identify users.
Message inbox
A message inbox allows users to contact the university and read responses to their requests.